Shipping policy
Dispatch and delivery options
Shipping time frames
Our worker bees are busy processing your orders, this can take 2-3 business days. Once your order is ready to be shipped, you will receive an email notification with a tracking number.
Estimated delivery times are currently 3-5 business days for domestic orders and 5-10 business days for international orders.
If the item(s) in your order are declared as dangerous goods, for example aerosol(s), they require some extra special care when packaging. Please note that these orders may take longer to be sorted and therefore there could be a delay of 1-4 business days to be delivered.
Please note:
- Once orders are placed, they are not able to be amended or cancelled.
- eGift cards and service bookings/fees do not contribute to minimum spend for free shipping.
- Shipping times are a guideline and subject to change.
- You may experience slightly longer delivery times during peak periods (Sales or Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Wild Ferns reasonable control.
- Online orders are processed and shipped from Sydney, Australia and so we follow any Australian Public Holidays.
Tracking
Once your order is processed, we'll send you an email with your tracking information.
Can't locate your tracking number? Reach out to us here with any questions — we're here to help!
International Shipping
We are unable to be able to provide our loyal customers with international shipping to through www.wildferns.com.au. Please head to www.wildferns.co.nz for international shipping. Estimated delivery times are currently 5-10 business days for International Shipping.